Terms & Conditions

Terms & Conditions

Terms & Conditions of Sale

Alpha Laboratory Chemicals endeavours to keep all products in stock at all times, however, owing to unforeseen circumstances, some items may be out of stock from time to time. Out of stock items will be back ordered and supplied as soon as available. Where the original order is over 3 weeks old, Alpha Laboratory Chemicals will seek confirmation from the customer that the goods are still required prior to shipment.


Prices quoted by Alpha Laboratory Chemicals are ex-warehouse with freight payable by the customer. Please indicate preferred carrier and account number at the time of ordering. Alpha Laboratory Chemicals retains a freight contractor for customer use if required. Customers who prefer to use this facility should indicate at the time of ordering. The delivery charge will be included on the invoice on a “cost of service” basis.


Goods are packed to ensure minimum damage during transport. Goods carried on Alpha Laboratory Chemicals transport, are covered by insurance and any damaged or missing stock must be notified within 5 working days. Goods carried on customer’s transport are NOT covered by Alpha Laboratory Chemicals insurance. It is recommended that customers carry insurance as goods are despatched on a “buyer’s care” basis.


Goods will not be accepted for return without prior arrangement. Where goods are accepted for return, they must be in original manufacturer’s packing (where supplied) and returned in the condition they were shipped from Alpha Laboratory Chemicals. The return goods must contain a packing list of goods included and the return authorisation.


Credit accounts where offered are 30 days from invoice. (i.e. accounts must be settled by the last day of the month following the date of the invoice). Any discounts offered do not apply on overdue accounts. Payments can be made by EFT, Alpha Laboratory Chemicals banking details are printed in the bottom left hand corner of all invoices.